Privacy Statement

This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, place bets or play at EnergyBet. We take your privacy seriously and set out below the types of data we hold, how we use it, who we may share it with and the choices available to you.

Types of data we collect

We collect a range of information to operate accounts, process payments and meet regulatory obligations. This includes:

Personal data

Identifying information such as your name, date of birth, postal address, email address, phone number and ID documents when required for verification.

Technical data

Device and connection data, IP address, browser and operating system, location data where permitted, and information about how you use our website and mobile site.

Transactional data

Details of deposits, withdrawals, wagers, wins and losses, bonus activity and loyalty points. We also record communications and support interactions to help with enquiries.

How we use your information

We use your data to operate your account, verify identity, process payments, detect fraud and meet legal and regulatory requirements. We may also analyse activity to improve services, tailor content and provide customer support. We do not use your personal data for purposes beyond those disclosed without obtaining your consent where required.

Data protection practices

We protect your information using appropriate technical and organisational measures such as encryption of data in transit, secure servers, access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. Where we hold copies of identity documents these are kept securely and deleted when no longer required under applicable retention rules.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, improve performance and remember preferences. Some cookies are essential for account security and payments, while others are used for analytics and to tailor content. You can manage cookie preferences in your browser or through our cookie settings. Turning off certain cookies may limit site functionality.

Your rights

You have rights in relation to your personal data including the right to access the information we hold, to request correction of inaccuracies, to request deletion where lawful, and to object to or restrict processing in certain circumstances. You may also withdraw consent for direct marketing at any time.

Access, correction and deletion of data

To exercise your rights or ask about the personal data we hold, contact our support team at [email protected]. We will respond to legitimate requests in line with applicable data protection rules and may ask you to verify your identity before taking action. Some requests may be limited where we are required to retain information for legal or regulatory reasons.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention agencies, regulatory bodies and other service providers who help deliver our services. Such third parties are contractually required to protect your data and may only process it for agreed purposes. We may also disclose information if required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time. When changes are material we will notify you through the site or by email. Continued use of Energy Bet services after a change indicates your acceptance of the updated policy. Check this page regularly for the latest information.