Responsible Gambling
At EnergyBet we are committed to safer gambling and to keeping play controlled and enjoyable for everyone. We place player safety at the centre of our service, offering practical tools and clear guidance so customers can manage their activity, protect their funds and take a break whenever they need to. This page explains our approach and the options available to UK players.
Player protection principles
We aim to prevent harm by encouraging responsible play, detecting risky patterns and acting quickly where intervention is needed. Our approach is simple: provide easy-to-use controls, offer guidance and signpost professional help. We treat every request seriously and respect privacy during any support or review.
Activity-control tools
You can use a range of controls from your account area or by contacting support. These include deposit limits, loss caps, wager limits, session reminders and short-term time-outs. Controls are designed to be straightforward to set up and adjust, helping you keep betting within your chosen budget and timeframe.
Deposit limits
Deposit limits let you cap how much you add to your account over a day, week or month. You can set or lower limits instantly in your account settings. Raising limits may require a cooling-off period or additional checks to make sure changes are sustainable for you.
Loss limits
Loss limits are available if you prefer to limit net losses rather than deposits. Set a daily, weekly or monthly loss cap to control how much you can lose in a given period. If you hit a loss limit, further play will be blocked until the limit period expires or you choose to change it following our verification steps.
Time limits and session controls
Use session reminders and reality checks to track how long you play. You can set automatic logout timers or receive periodic pop-ups showing elapsed time and recent spend. Short time-outs are ideal when you need a temporary break without full self-exclusion.
Self-exclusion
Self-exclusion is a stronger measure for those who need it. You can self-exclude for a set period or permanently via your account or by contacting our team. We also participate in national schemes such as GAMSTOP so you can exclude yourself across multiple operators if you prefer. While excluded, you will not be able to access or fund your account.
Recognising signs of problematic behaviour
Warning signs include chasing losses, borrowing to fund play, neglecting work or family responsibilities, and lying about gambling activity. If you notice these signs in yourself or someone you care for, consider using limits, taking a time-out or seeking professional support.
Practical tips to stay in control
Set realistic limits before you start, stick to a budget, use session reminders, avoid gambling when stressed or tired and never chase losses. Treat gambling as entertainment, not a way to make money, and check your activity regularly in the account history.
Professional help and support organisations
If you need support beyond our tools, contact organisations such as GamCare and BeGambleAware. They offer confidential advice, counselling and local resources for UK players. If you have questions about limits or self-exclusion, our support team can help you apply the right measures to stay safe while playing at Energy Bet.