Contact Us
Our support centre is here to help with questions, account-related issues, technical concerns or general feedback. The authorised team can assist with verification and withdrawals, guidance on responsible gambling tools and general enquiries about promotions or payments. Contact options include live chat, email and phone so you can choose whichever suits you best. We aim for quick, practical responses and will escalate account problems to the specialist team where required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat immediate; email replies within 24 hours; verification & account help) |
| General enquiries | [email protected] (payments, promotions, terms and basic enquiries; response within one business day) |
| Affiliate enquiries | [email protected] (partnerships, tracking and marketing contacts) |
| Phone | +44 20 7946 5821 (voice support, escalation to specialist team) |
| Working hours | Mon-Sun, 08:00-00:00 |
Support via Email
For detailed requests, account-related issues or cases requiring documents, email is our preferred contact method: [email protected]. Please include a clear subject line and up-to-date contact details so we can match your account and avoid delays. Attach any relevant files and state your account username or registered email for faster handling.
Contact Form
Response Time
Our support team aims to respond quickly: most enquiries are answered within one business day. Simple requests are often handled within a few hours. More complex cases, such as KYC verification, disputed payments or large withdrawal reviews, may take longer depending on the issue and required checks. We’ll keep you updated throughout the process.
Feedback
At EnergyBet we value your feedback and want the site to work better for you. Please share suggestions or ideas about games, payments or usability, every message is reviewed and helps us improve features, promotions and service. Use live chat or the feedback form to send your thoughts, and the team at Energy Bet will review and respond where appropriate.